Shipping policy

Shipping Policy

Thank you for visiting and shopping at Cuddle! We are excited to bring our cute plush companions to their new homes. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing TimeAll orders are processed within [1-3] business days.Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders (e.g., during holiday seasons), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery EstimatesShipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:Shipping MethodEstimated Delivery TimeShipping CostStandard Shipping[7-15] business days[Free for orders over $100]Express Shipping[3-7] business days. Note: Delivery delays can occasionally occur due to customs clearance or carrier issues.
3. Shipment Confirmation & Order TrackingYou will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.The tracking number will become active within 24-48 hours. You can track your package directly on our website or via the link provided in the email.
4. Customs, Duties, and Taxes Cuddle is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Special Note for Plush Toy PackagingTo protect our environment and ensure lower shipping costs, some of our oversized plush toys are vacuum-sealed and compressed for transit.When you open the package, the plushie may appear slightly wrinkled or deflated. Please do not worry! Shake it, pat it gently, and give it 24-48 hours (or place it in the sun) to return to its fully fluffy and adorable shape.
6. Damages & Lost PackagesIf you received your order damaged, or if the package is lost in transit, please contact our support team immediately at j479529367@gmail.com.Please save all packaging materials and damaged goods, and provide photos of the package so we can file a claim and process a replacement or refund for you as quickly as possible.
7. Contact UsIf you have any further questions about our shipping practices, please reach out to us at:Email: j479529367@gmail.com; Operating Hours: [Monday - Friday, 9 AM - 6 PM GMT+8]